Outcomes Manager – Specialist Homelessness Services

This is a full-time permanent opportunity with the flexibility to work both onsite at North Parramatta and work from home (WFH).

About the Opportunity

• Location: North Parramatta, NSW
• Hours: 38 hours a week, Monday to Friday flexible time between 8am to 5pm.
• Salary: SCHADS 4 from $85,126.08 to $91,587.60 per year (depending on experience) plus salary packaging up to $18,550 plus Super
• Travel: Willingness to visit sites within Parramatta LGA using the company vehicle if needed.

Uniting is seeking an Outcome Manager to support the Specialist Homelessness Services team in driving cultural and capability changes for holistic outcomes measurement across allocated services.

The role involves collaborating with stakeholders to enhance outcomes measurement, gathering feedback to create action plans, delivering workshops to consumers, staff, and partner organisations, and supporting continuous service improvement based on data.

What you need to succeed:

Qualifications:

• Diploma or higher tertiary qualifications in disability/community services/social sciences/allied health and equivalent knowledge/experience.

Experience:

• This role will require 2 or more years’ of experience in your field of expertise.
• Proven experience in providing research/evaluation, data analysis and report writing guidance to other team member.
• Prior experience in program evaluation and/or outcomes and impact measurement.
• Strong report writing and presentation skills, with the ability to communicate research/evaluation/statistical findings to non-researchers.
• Experience in facilitating focus groups, workshops and/or research interviews either in­ person or remotely via phone, video conference, online platform.
• Intermediate statistical level and experience using statistical packages to analyse large datasets.
• Proven organisational skills and the ability to multi-task with attention to detail, accuracy and deadlines.
• Ability to work autonomously and as part of a team.
• Proficient in the use of Microsoft Office and client database systems, and excellent report writing, time management and record-keeping skills.

Mandatory requirements:

• Current driver’s licence
• NSW Working with Children Check (Service NSW)
• National Criminal Record Check

In return we offer:

• Access to salary packaging options – pay less tax, meal and entertainment benefits up to $18,550 available (visit https://accesspay.com.au/ for more information).
• Flexible hybrid work arrangements and manage diverse portfolio (youth, women & men).
• Comprehensive induction training from Day 1 including buddy shifts.
• $500 referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Wellbeing programs – access to fitness passport
• Access to Uniting’s URewards program – Corporate discounts and cash-back programs with major retailers 
• Extensive opportunities for professional growth.
• A supportive and inclusive work environment.

Should you have any questions, please contact Sarah from Uniting’s Talent Acquisition Team at stabu@uniting.org for more information.

Applications will close on 9 February 2025, Sunday at 11:55 PM

Who is Uniting?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.